FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?
We specialize in men’s and women’s footwear, including casual shoes, formal styles, and seasonal designs. Our products are carefully selected to balance comfort, quality, and modern trends.

2. Where do you ship from?
Our products are shipped from our partner warehouses and fulfillment centers, depending on product availability and customer location.

3. How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery times:

• United Kingdom: 5–10 business days

• Europe: 6–12 business days

• International: 7–15 business days

Delivery times may vary depending on location and customs processing.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment.

5. What payment methods do you accept?
We accept major credit and debit cards. All payments are processed securely through trusted third-party payment providers.

6. Can I cancel or change my order?
Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible, and we will do our best to assist you.

7. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please refer to our Returns & Exchanges page for full details.

8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

10. Will I need to pay customs duties or taxes?
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

11. How can I contact customer support?
You can reach us via:
Email: payment@alicouture.org
Phone: +44 7477 236331

We aim to respond within 24–48 business hours.

12. Is my personal information secure?
Yes. We take data protection seriously and implement appropriate security measures. Please refer to our Privacy Policy for more details.